Businesses can now benefit from the new Travel With Confidence accreditation offering high levels of safety and reassurance for both customers and staff. To access accredited transport services look out for marked vehicles or plan your safe journey by searching ‘travelWatford’ in the App Store or Play store.


Published: 24 August 2020

Travel with confidence

You may have heard that Watford Borough Council has created a new ‘quality assurance’ mark for transport operators. This mark is designed to reassure you that when you use the bus, on-demand transport, taxis or minicabs in the town, the right controls are in place to minimise the risk of harm.


What the mark means

If the mark is displayed it means that the driver and operating company have told us they have taken extra measures to keep you as safe as possible: they have carried out risk assessments on their procedures and they have undergone specialist training to help minimise the risk of infection spread to passengers.

Drivers who display the mark will be expected to demonstrate high levels of cleanliness, infection control and understanding of how to reduce risk to customers. Drivers should be able to explain the ways in which they reduce risk if you ask.

Even better, Travel With Confidence accredited providers are now available on the travelWatford app (available to download for android and iOS) so you can easily find a safe transport provider for family, friends, staff and customers.


What you need to do if using public transport

It is not possible to eradicate the risk of exposure to coronavirus if you use public transport. Travel operators are doing what they can but users can help too by:

  • Wearing a face covering or mask
  • Trying not to touch buttons or door handles more than necessary – ask the driver if you require help
  • Using hand sanitiser/washing your hands before and after travelling
  • Trying not to touch your face
  • Loading your own bags in to the vehicle but allowing the driver to open the boot.
  • Remembering to maintain social distancing while outside the vehicle
  • Pay using contactless card or pre-paying through an app








Look out for the logo for accredited businesses. Support our businesses who have put these measures in place to keep you safe.

Sign up to our newsletter